01What this covers
Money. Specifically: what happens to what you have already paid if an engagement with Devkiln stops before it finishes, whoever stops it.
This page forms part of our Terms and Conditions. Where you have signed a separate contract with us, that contract wins.
02We sell work, not a product
This is the thing that makes software different from a shipped good, so it is worth stating before the detail: you are buying hours and judgment, and those are spent as they happen. There is no stock to return and no item to send back.
So refunds here are not about returning a thing. They are about settling honestly at the point work stopped: you keep what was built, you pay for what was done, and anything you paid beyond that comes back.
03The advance
The 40% advance reserves your slot in our schedule and covers the first phase of work — scoping, and the start of the build.
Once scoping has been delivered, the advance is not refundable, because the work it paid for has been done and handed to you. You keep the written scope, and you are free to take it to another developer and have them build it.
If you cancel before we have started — before any scoping call or document — the advance is refunded in full, less any transaction charge the bank or gateway has already taken.
04If you cancel mid-build
Tell us in writing. We stop the same day, and within seven working days we send you a statement showing the work completed to that point and what it is worth against the agreed scope.
If you have paid more than the value of work completed, we refund the difference. If you have paid less, we invoice the difference, due on the normal 7-day terms.
Either way you get everything built to that point — source code, designs, assets, and the scope document — once the balance is settled. We do not hold finished work hostage.
05If we cancel
We might: the project turns out to be something we cannot do well, something unlawful, or something we have lost confidence in delivering. It is rare, and we would rather say it than limp on.
If we stop for a reason that is ours, you pay only for work completed and accepted, we refund the rest in full, and you keep everything built to that point with no further charge.
If we stop because of something on your side — an invoice unpaid past the terms in section 6 of the Terms, or inputs we have chased for more than thirty days — it is treated as a cancellation by you, under section 4 above.
06What can never come back
Money already spent with somebody else on your behalf, because we no longer have it:
- Domain registrations and renewals — non-refundable by every registrar, and yours to keep regardless.
- Third-party licences — fonts, plugins, stock photography, API credits, paid services.
- Hosting and infrastructure already consumed for the period it ran.
- Payment gateway or bank transaction charges on the original payment.
Wherever we can, these are bought in your name on your card in the first place, precisely so this question never arises and the accounts stay yours.
07Maintenance and retainers
Ongoing maintenance runs month to month unless your agreement says otherwise. Cancel any time, in writing, with fifteen days' notice before the next cycle.
The current month is not pro-rated — it is a retainer for availability, not a meter. You keep the service until the end of the period you paid for.
On cancellation we hand over everything: code, credentials, DNS, hosting accounts, deployment access. There is no exit fee and nothing is withheld. We will not make it difficult to leave us.
08Defects are not refunds
If something we built does not do what the agreed scope says it does, that is a defect and we fix it, free, under the 30-day period in section 13 of the Terms. Fixing it is the remedy.
A refund is not the first answer to a bug, and asking for one instead of telling us about it means we never get the chance to put it right — which we would much rather do.
09How to ask, and how long it takes
Email mujammilmaldar65@gmail.com with your invoice number and what you would like to happen. There is no form.
We acknowledge within one working day, send the statement in section 4 within seven working days, and pay any approved refund within ten working days of agreeing the amount.
Refunds go back by the route the money arrived — to the account that paid, in INR. We cannot refund to a different account, and your bank may take a few days more to show it.
10If we disagree about the number
Tell us why, with the detail. We will go back through the work log and either explain it properly or correct it — we have done both.
If we still cannot agree, the dispute process in section 20 of the Terms applies: thirty days of genuinely trying, then the courts at Mumbai.